support
A calm place to get unstuck.
Start with the answers below. If something still is not working, email us directly. There is no support bot or account portal in the way.
contact
Tell us what happened.
Include your device model, iOS or iPadOS version, what you expected, and what happened. Please do not attach private journal entries, recordings, images, or sensitive health information.
Your Internet Fitness Co. LLC
2108 N St Ste N, Sacramento, CA 95816, US
frequently asked
Plain answers.
Do I need an account?
No. selff. has no account or login. Your journal is stored in the app’s local storage on your device.
Why is my voice note missing a transcript?
selff. only transcribes on-device. Availability depends on your device, selected language, downloaded speech assets, and Speech Recognition permission. If transcription is unsupported, denied, or unsuccessful, the recording still saves locally without a transcript.
How do I change permissions?
Open Settings on your device and find selff. (under Apps on newer system versions) for the permissions listed there. Motion & Fitness is managed under Privacy & Security, then Motion & Fitness; on devices with Face ID, it can also be managed under Face ID & Passcode, then Other Apps. Choosing an existing image uses Apple’s system photo picker and does not give selff. broad Photo Library access.
Why does No-phoning ask for Motion & Fitness access?
No-phoning uses device-motion readings on your device to notice when it has been set down and is still, then quietly settles the screen. selff. uses the readings only while No-phoning is open and does not save or send them.
What happens if I forget my PIN?
The app’s PIN is a local app lock with no remote recovery. If you forget it, the only reset path erases the local selff. journal and returns the app to onboarding.
How do I delete my data?
Delete individual entries from the app or use Erase All Local Data in Settings. Removing the app also removes its local container. Existing Apple device backups are managed separately in your Apple account settings.
Does selff. sync or back up my journal?
selff. does not run a cloud-sync service. Ordinary Apple device backups may include app data depending on your device and Apple account settings. selff. cannot view or recover those backups.
Which devices are supported?
selff. is available for iPhone and iPad with iOS 17 or iPadOS 17 or later. The App Store listing shows current compatibility requirements.
Is selff. medical or mental-health care?
No. selff. is a reflection and relaxation tool, not medical advice, therapy, diagnosis, treatment, crisis support, or an emergency service. Contact local emergency services or an appropriate crisis resource if someone may be in danger.
important
selff. is not an emergency service.
We cannot monitor journal entries or intervene in a crisis because entries are not sent to us. If you believe you or someone else may be in immediate danger, contact local emergency services now.